If you are having any problems ordering, please call us at 1-800-726-4784 M-F from 9am to 5pm and Sat from 10am to 2pm PST or send us an email at email@example.com.
Do you have a catalog?
Due to the vast amount of inventory we have and because our inventory changes frequently, we do not have a catalog. Our inventory can be viewed via our website –eFairies.com.
Do you have a physical store?
Yes we do! Our showroom is located in Lakewood, WA:
The Fairy Store
2202 84th St. S.
Lakewood, WA 98499
What is your Return/Exchange Policy?
You have 30 Calendar days from the date that your order was received to return or exchange it. Returned orders received outside of the 30 day return window will not be refunded.
All products are inspected for damage & defects before they are shipped. If your product(s) were damaged during shipping or your order was missing an item or incorrect, please notify us within 7 days of delivery by emailing firstname.lastname@example.org. We may require a photo of the damaged item(s) for insurance purposes. In most cases you will not be required to return the item if a photo is provided.
If you would like to return an item for any other reason, please return the item in the original packaging to:eFairies.com / RETURNS2202 84TH STREET SLakewood, WA 98499
Please also include your order number and contact information as well as the reason for your return. Returned items must be in original condition, including tags, booklets and labels. Once we have received the item or items back - upon inspection of the merchandise, a refund less original shipping costs will be issued accordingly.
Please note, a 15% restocking will be debited from your refund total. Refunds will be issued in the same manner in which the item or items were paid for. Refunds being credited back to credit cards can take up to 5 business days to appear depending on the banking institution.
We will exchange any item that you are not satisfied with except for clothing items that are meant to be worn against the body i.e. body suit or corseted costumes etc... Please email us within 14 business days for resolution.
Return shipping for items being returned is the customer’s responsibility. If an order is refused or returned to us without the reason for the return included, a refund will not be issued.
ORIGINAL SHIPPING FEES ARE NOT REFUNDABLE!
Do you offer Gift Certificates?
Yes we do. Please visit: https://efairies.com/giftcertificates.php. Gift Cards are also available via our physical store/show room located in Lakewood, WA.
Do you sell wholesale?
No. We do not sell wholesale.
Can I pay by check or money order?
We accept Paypal, Visa, Master Card, Discover, American Express and eFairies gift cards. You may pay by check or money order however your order will not be shipped until payment has been cleared. Please contact us via email for more information on how to complete an order when paying by check or money order.
Do you host parties at The Fairy Store location?
We do not host parties or workshops at this time.
Do you offer classes or workshops at The Fairy Store?
We currently do not have classes or workshops scheduled however we do plan on offering them again in the future. Please check back in with us!
Do you ship internationally?
Yes, we ship internationally. Almost all of our products are available for shipping outside of the US. GARDEN STATUES ARE NOT ELIGIBLE FOR INTERNATIONAL SHIPPING.
Orders are shipped out on the same day that they are received. eFairies.com ships worldwide via USPS and Fed Ex. Real time quotes are calculated for you prior to completing your purchase. To calculate your shipping costs, add the items you want to the shopping cart. Select "ESTIMATE SHIPPING & TAXES at the bottom of the shopping cart screen. You will be prompted to enter your city, country and zip code and a real time quote from both carriers will populate based on your delivery address and the size and weight of your order. Please note – the cost of shipping your order is quoted directly from USPS and Fed Ex.
SHIPPING SPECIAL NOTE* - While shipping quotes are quoted by the carriers, we review all shipping costs when we are processing orders. Often times we will issue a refund for any savings because of the wide range of unique inventory we have - from tiny miniatures, heavy garden statues etc. sometimes the automatic shipping calculator/quotes calculates the order in multiple boxes or large boxes which ends up costing more. Us humans can pack a box more efficiently than any online or automated shipping calculator can - if we can save you money on shipping, we will!
If you cannot obtain an online shipping quote - PLEASE CONTACT US AT 1-800-726-4784 or via email at email@example.com to complete your purchase.
Customers ordering from outside of the US may be subject to duty, customs and/or VAT fees. You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Import duties, taxes and charges are not included in the item price or shipping cost. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
How long will it take for my order to arrive?
Depending on the method of shipping that you select and your service address - delivery times can vary.
It takes an average of three to five business days for First-Class Mail to arrive at its destination within the US.
Priority Mail takes an average of one to three business days to arrive within the US. USPS only includes the time a package stays in transit in their estimations. You will not be able to request 1, 2, or 3 day delivery. The scheduled delivery day will be determined by where you're shipping your package from and where you're sending it. ... The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date.
Fed Ex Home or Ground takes an average of three to five business days to arrive within the US.
Shipping confirmation emails complete with tracking numbers are sent when orders ship.
Packages can be tracked by visiting:
International Delivery Times:
USPS First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
Priority Mail International - Delivery in 6 to 10 business days.
Priority Mail International Express - Delivery in 3 to 5 business days.
Fed Ex International Priority - Delivery typically in 1, 2 or 3 business days to more than 220 countries and territories.
FedEx International Economy - Cost-effective delivery typically in 2–5 business days to more than 215 countries and territories Delivery in 2 or 3 business days to key markets such as Canada, Mexico and Puerto Rico U.S.-inbound delivery from more than 90 countries and territories.
Do You Offer FREE SHIPPING?
If we are running a FREE SHIPPING promotion, it will be advertised on our Home Page of our website. Additionally, when we do offer FREE SHIPPING, the following exclusions apply:
- Not valid with any other promotion or coupon. Orders that have a promotional coupon or discount combined with free shipping will be subject to shipping charges.
- Offer is limited to stock on hand and is nontransferable and is not redeemable for cash.
- Offer limited to standard shipping to U.S. addresses only (including APOs and FPOs).
- Over sized items such as STATUES, FOUNTAINS, GARDEN STAKES, ADULT FAIRY WINGS, LAMPS, CANVASES and ORDERS WEIGHING OVER 8lbs are excluded - orders that include any of the excluded items will be subject to shipping charges.