Delivery Damage If your order was damaged during delivery, or incorrect, you must contact us within 7 days of delivery receipt. To contact us please call 800.726.4784, or e-mail us at customerservice@efairies.com. If you are returning a product because we shipped you an item that you did not order, eFairies.com will pay the return-shipping cost up to the price of the original shipping method.
Return & Exchange Policy
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you have 30 days to return or exchange any item. However, returned items must be new, in its original packaging and in unworn condition. We cannot accept clothing returns with smoke or odor damage. Special order items are non-returnable.
The full purchase price minus shipping and handling will be refunded by check. It takes approximately five- seven business days to process your refund once the item is back in our possession.
A Return Merchandise Authorize Number is required for returns or exchanges. Please follow the process listed below:
- Contact customer service by calling 800.726.4784 or by e-mailing us at customerservice@efairies.com to obtain a Return Merchandise Authorization (RMA).
- Upon authorization you will receive a RMA number. Place this number on a copy of your Packing Slip or on a copy of your Invoice Receipt you received by e-mail and return this sheet with your item.
- Pack the item to be returned securely in the original carton. Write your RMA number on the outside of the package.
You may send the return through a insured/traceable carrier of
your choice such as registered mail, UPS, or Federal Express.
We are not responsible for packages sent to us that are lost or damaged.
Please send returns to:
eFairies.com, 502 Custer Way SE, Suite A, Tumwater, WA
98501-3333.
Pricing, services or policies are subject to change without notice.
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